By Jennifer Wuerz
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17 Apr, 2023
The article discusses the importance of customer service excellence for Dress for Success Greater New York City, emphasizing that it is a core value. The organization strives to understand customer needs and expectations, empowers its team to embrace customer service as a core value, builds a customer-centric culture, uses technology to enhance the customer experience, and resolves customer issues promptly and effectively. Achieving customer service excellence helps the organization to build customer loyalty and retention, improve customer satisfaction, and continue its mission work while attracting new customers.